Yes, there are several exceptions to the replacement charge in Durham. If the service is unavailable, like on bank holidays or due to bad weather, you won't be charged. Additionally, you may receive Support and Recovery services free of charge for up to six weeks, and if you cancel a planned session at short notice, costs will apply.
Here's a summary of exceptions:
| Exception Scenario | Charge Status |
|---|---|
| Service unavailable (e.g., bank holidays) | No charge |
| Centre closed or transport unavailable due to weather | No charge |
| Support and Recovery services (first six weeks) | Free |
| Cancellation of planned sessions at short notice | Cost applies |
Be sure to check specific terms related to the service you're using, as other conditions may also apply.