If you want to make a complaint to Durham County Council, you can do so through various channels depending on the type of issue. Here's how it breaks down:
| Step | Details |
|---|---|
| Contact Method | Call: 03000 266 855 or Write: Complaints Team, Adult and Health Services, Durham County Council, Zone B1, Council Offices, Spennymoor DL16 6JQ |
| AHSComplaints@durham.gov.uk | |
| Information to Provide | - Your name and address<br>- Contact telephone number<br>- Email address (if applicable)<br>- Details of your complaint<br>- Desired outcome |
| Complaint Type | Contact Information |
|---|---|
| Food Complaints | Report through the business directly, or if unsafe, let Durham know at Food Complaints |
| Data Protection Complaints | Contact the Governance team. For more details visit Data Protection Complaints |
| Complaints about Councillors | Must be in writing to the Standards Committee. More details at Complaints about Councillors |
| Adult Social Care Complaints | Via the complaints process outlined above or visit Adult Social Care Complaints |
| Children's Services Complaints | Speak to the school's head teacher first, or check Children's Services Complaints |
Feel free to choose the method that best suits the nature of your complaint.