If your appeal is denied by the Assessor, the outcome will be communicated to you in writing within 14 days. You can pursue further action if you remain dissatisfied with how the appeal was handled, through the Council's Complaints Handling Procedure.
Here’s a summary of the possible actions after an appeal:
| Outcome of Appeal | Next Steps |
|---|---|
| Charge reduced | New charges will apply as per the panel's decision. |
| Charge removed for a set period | Enjoy services without charge for the specified period. |
| Charges waived temporarily | Charges are waived for an agreed time, but review may be needed later. |
| Appeal denied | You may pursue a complaint regarding the handling of your appeal. |
If you decide to complain about the appeal handling, you can contact the Customer Feedback Team. For more details, you may want to reach out via email or call 0131 653 5290.