Yes, you can receive updates regarding your complaint status via email. After you submit your complaint, the council will acknowledge receipt and keep you informed during the investigation process, including any updates or timelines for resolution. Here’s a brief look at the process:
| Complaint Stage | Timeframe | Response Details |
|---|---|---|
| Acknowledgement | Within 3 working days | Confirmation of complaint receipt and understanding |
| Full Response Stage | Typically within 20 working days | Detailed response with decision or recommendation |
It's a good idea to provide your email when submitting your complaint so you can receive these updates. For more detailed information or to make a complaint, you can visit the complaints procedure page.