The main City of Edinburgh Council contact is the customer contact centre, and the easiest route is usually through the council’s online services. For urgent or emergency situations, there’s also a 24/7 phone line.
| Contact type | Details |
|---|---|
| Online services | Use the council’s online forms for request it, report it, and pay it: Contact us |
| Emergency or critical situation | Phone 0131 200 2000 |
| Social care support | Email socialcaredirect@edinburgh.gov.uk or phone 0131 200 2324 |
| Council house repairs | Use the contact repairs form or phone 0131 200 2345 |
| Waste and environmental services | Use the contact waste form or phone 0131 608 1100 |
| Council Tax and benefits | Email incomeandbenefits@edinburgh.gov.uk or call 0131 608 1111 |
| Council Tax and benefits opening hours | Monday to Thursday 9am to 4.30pm; Friday 9am to 3pm |
| Community council governance queries | Email governance@edinburgh.gov.uk |
If you’re contacting the council about Council Tax, Edinburgh says it’s best to include your 11-digit account number in the subject line of your email so it can be matched to your account quickly.