To report a pothole or pavement damage in Edinburgh, you need to provide the council with accurate details about the location and nature of the defect. You can report the issue online, and an inspector will assess it within five working days.
Here’s how you can proceed:
| Step | Details |
|---|---|
| 1. Report the defect | Use the online form to report the problem. Report a road or pavement problem |
| 2. Include details | Describe the location and the issue clearly (e.g., "On Monday 1 May 2024, I drove over a pothole on High Street outside number 5"). You can upload up to three images of the defect. |
| 3. Confirmation | You’ll receive a confirmation email with a reference number. Keep this for future reference. |
| 4. Claims process | If you need to submit a claim for damage, request and complete a claim form with the reference number. |
If the pothole represents an immediate risk, it's best to contact them directly at their emergency number.