Yes — for a pothole in Edinburgh, the council’s published route is to report it online rather than by phone. The page says potholes should be reported on the website, and it also notes that if the issue is an immediate safety threat, you should use the emergency contact number instead.
| Type of issue | How to report | Phone number | When to use it |
|---|---|---|---|
| Standard pothole report | Report a road or pavement problem | Not listed for standard pothole reporting | Use the online form |
| Immediate danger / road emergency | Call the emergency contact number | 0800 23 23 23 | Monday to Thursday 8am to 5pm, Friday 8am to 3.40pm |
| Emergency outside those hours | Call the emergency number | 0131 200 2000 | Weekdays 5pm to 8am and weekends |
If it’s not an emergency, Edinburgh is asking people to use the online form. If the pothole is creating a clear and immediate danger, phone the emergency number instead.