If you're dealing with noise complaints in Edinburgh, the City of Edinburgh Council has set clear procedures for addressing this issue. Here’s a summary of the steps you can take:
| Step | Action |
|---|---|
| Initial Discussion | If safe, talk to your neighbour about the noise, as they may not realize the impact it has. |
| Contact Your Housing Officer | If you're a tenant in a Housing Association, report the noise to your Housing Officer for further investigation. |
| Speak with Landlord | If the noise comes from a private landlord's tenant, contact the landlord directly. |
| Involve Mediation | If initial discussions are unsuccessful, consider using mediation services offered by the council to help resolve the issue amicably. |
| Contact Police | For ongoing noise disturbances such as loud parties or shouting, you can contact the police at 101 at the time the noise occurs. |
| Local Office Consultation | If the problem persists, reach out to your local office and ask to speak with Household Support during their available hours (8.30 am to 5 pm on weekdays). |
If you'd like to learn more about the procedure or get assistance, you can visit the council's noise complaint reporting page. It's useful to keep a record of noise incidents and any communications you have regarding the issue to facilitate a smoother resolution.