Folkestone and Hythe District Council has several ways to get in touch, including phone, email, LiveChat, MyAccount, and visiting the Civic Centre. Here are the main contact options and numbers from published council information.
| Contact method | Details |
|---|---|
| Main switchboard | 01303 853000 |
| Customer services: benefits and council tax | 01303 853555 |
| Customer services: bin collections | 01303 853660 |
| Customer services: building control | 01303 853538 |
| Customer services: business rates | 01303 853223 |
| Customer services: corporate debt | 01303 853223 |
| Customer services: council tax recovery | 01303 853425 |
| Customer services: electoral services | 01303 853497 |
| Customer services: environmental services | 01303 853660 |
| Customer services: housing | 01303 853300 |
| Customer services: licensing | 01303 853660 |
| Customer services: media and press | 07547 973516 or 07753 430494 |
| Customer services: parking services | 01303 853660 |
| Customer services: planning | 01303 853538 |
| Customer services: private sector housing | 01303 853660 |
| Out-of-hours emergency line | 0300 003 0247 |
| Email: benefits and council tax | revenues.benefits@folkestone-hythe.gov.uk |
| Email: bin collections | environmental.services@folkestone-hythe.gov.uk |
| Email: building control | building.control@folkestone-hythe.gov.uk |
| Email: business rates | business.rates@folkestone-hythe.gov.uk |
| Email: corporate debt | corporate.debt@folkestone-hythe.gov.uk |
| Email: council tax recovery | recovery@folkestone-hythe.gov.uk |
| Email: data protection | data.protection@folkestone-hythe.gov.uk |
| Email: electoral services | elections@folkestone-hythe.gov.uk |
| Email: environmental services | environmental.services@folkestone-hythe.gov.uk |
| Email: events | events@folkestone-hythe.gov.uk |
| Email: food safety team | foodteam@folkestone-hythe.gov.uk |
| Email: grounds maintenance | grounds.maintenance@folkestone-hythe.gov.uk |
| Email: housing council tenant rent & repairs | housing.service@folkestone-hythe.gov.uk |
| Email: housing options | housingoptions@folkestone-hythe.gov.uk |
| Email: housing waiting list | housing@folkestone-hythe.gov.uk |
| Email: human resources | hr@folkestone-hythe.gov.uk |
| Email: information officer | information.officer@folkestone-hythe.gov.uk |
| Email: land charges | land.charges@folkestone-hythe.gov.uk |
| Email: licensing | licensing@folkestone-hythe.gov.uk |
| Email: media and press | communications@folkestone-hythe.gov.uk |
| Email: parking services | parking.services@folkestone-hythe.gov.uk |
| Email: planning | planning@folkestone-hythe.gov.uk |
| Email: private sector housing | private.sectorhousing@folkestone-hythe.gov.uk |
You can also use MyAccount to report, apply, pay, and view council services online. LiveChat is available via the council website Monday to Friday 10am to 4pm, and the Customer Access Point at Civic Centre, Castle Hill Avenue, Folkestone CT20 2QY is open Monday to Friday 10am to 3pm.