Folkestone and Hythe doesn’t give a specific response time just for a noise complaint. Based on published council information, the clearest indication is that the case is first looked at by an officer and handled informally where possible, but no set timeframe is stated.
| Service / process | Response time stated |
|---|---|
| Noise complaint / noisy neighbour report | No specific timeframe given |
| Initial response to general service requests | within five working days |
| Housing Stage 1 complaints | within 10 working days |
If you’ve already reported the noise and want an update, the council says to email environmental.services@folkestone-hythe.gov.uk with your case reference and/or address.