If your bin is damaged or missing in Folkestone and Hythe, you'll need to report it through the council's MyAccount system. There are two separate online forms depending on whether you are reporting a damaged bin or requesting a replacement.
Here's a quick overview of the steps you should follow:
| Action | Details |
|---|---|
| Report a Damaged Bin | - Log into MyAccount or create an account.<br>- Select the appropriate form to report a damaged bin.<br>- Provide the location and description of the damage. You can also upload a photo. Report a damaged bin |
| Request a Replacement Bin | - Log into MyAccount or create an account.<br>- Complete the form and select the reason for requesting a replacement.<br>- There may be a fee depending on the bin type. Request a new or replacement bin |
Make sure to provide as much information as possible to help the council address the issue quickly. If it's a stolen bin, you have to report this within 24 hours of your collection day.