Yes, you can follow up on the status of your report after submitting it. For most applications, you'll receive an automatic email confirming receipt. If there are any issues to address, the council will contact you after that.
For formal complaints, you’ll get an acknowledgment within five working days, and a full response typically follows within a further ten working days. If you want to escalate your complaint after the first stage, you can request a review.
Here’s a quick overview:
| Process | Acknowledgment Time | Response Time |
|---|---|---|
| Application Submission | Instant (Email) | Contacted if issues arise |
| Stage One Complaint | 5 working days | 10 working days |
| Stage Two Complaint | 5 working days | 20 working days (may take longer if site visit is needed) |
If you need to follow up on a specific report, make sure to have your reference information handy to facilitate the inquiry.