To track the status of your complaint with Gravesham, you can follow these steps based on their complaint management process:
| Stage | Actions & Timelines |
|---|---|
| Stage One | Acknowledge your complaint within 5 working days. |
| Investigate and send a full response within 10 working days. | |
| Stage Two | If unresolved, request a review. Acknowledge within 5 working days. |
| Investigate and respond within 20 working days. |
If your complaint entails further investigation, the council will notify you of any delays and provide a new expected date for a response.
For more detailed guidance or to take action, you can visit their official page Make an official complaint online.
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