If you want to make a formal complaint about a council service in Guildford, you can do so through their online form or other means. The council has a clear process to handle complaints effectively.
Here’s a quick overview of the complaint process:
| Step | Description |
|---|---|
| Stage 1 - Complaint | Report your complaint via phone, in person, or online. Aim for a quick resolution. |
| Acknowledgment | Complaints will be acknowledged within five working days. |
| Investigation | A full response will be provided within 10 working days, with potential extension for complex cases. |
| Stage 2 - Appeal | If unsatisfied with the response, you can request an appeal for a Stage 2 review. |
For more details and to submit your complaint, you can check their complaints page. If you have specific concerns about planning services, there’s also a dedicated form for those complaints.