In Guildford, complaints to the council typically follow a structured process with specific response timelines aimed at resolving issues efficiently.
Here’s a summary of the complaint resolution timeline:
| Stage | Action | Timeline |
|---|---|---|
| Stage 1 | Acknowledge the complaint | Within 5 working days |
| Stage 1 | Fully investigate and respond to the complaint | Within 10 working days |
| Stage 1 | If the response cannot be provided within 10 days due to complexity, you'll be notified of an expected reply date | Additional 10 working days if necessary |
If you're not satisfied with the Stage 1 response, you can progress your complaint to Stage 2 as an appeal. It's always good to keep track of the timelines and follow up if you don’t hear back in the expected periods. For more details or to make a complaint, you can use the online complaint form.