The time it takes for Guildford Council to handle a complaint can vary depending on the stage of the complaint process. Here’s a quick breakdown:
| Stage | Timeframe |
|---|---|
| Acknowledgment of complaint | Within 5 working days |
| Full investigation and response | Within 10 working days |
| Possible extension for complex issues | Additional 10 working days |
If you feel your complaint isn't resolved satisfactorily at Stage 1, you can escalate it to Stage 2 for further review. For more information on how to make a complaint, you can check this link.