In Harrow, the response times for complaints vary depending on the nature of the issue. Here's a summary based on the available council records:
| Complaint Type | Response Time |
|---|---|
| Stage 1 Complaint | Within 10 working days |
| Stage 2 Complaint | Within 20 working days |
| General Correspondence | Within 15 working days |
| Dispute (Housing Benefit, Council Tax) | Within 2 months |
| Crisis and Resilience Fund Applications | Within 2 months |
For effective handling of your complaints, it’s good to keep in mind these timeframes. If you have a complaint to submit, you can make a complaint online.