If your complaint isn't resolved within the specified timeframes, there are several steps you can take. It's important first to understand the nature of your complaint and the relevant process for follow-up.
Here's a breakdown of actions you can take based on the type of complaint:
| Type of Complaint | Next Steps |
|---|---|
| Food complaint | Wait for the initial 120 days. If unresolved, consider claiming compensation from the seller or seek advice from the Citizens Advice Bureau. |
| Housing services repair complaint | Contact your contractor directly using the information provided in your repair confirmation email. For formal complaints about housing services, use the Housing Services complaint form. |
| Noise or nuisance complaint | If you submitted a noise complaint and it hasn’t been resolved, you can follow up to see the status. Refer to your noise diary and continue documenting occurrences. |
For food complaints, if resolution time exceeds 120 days, you may have grounds for further action. If it's related to housing services, ensure you're reaching out to the contractor mentioned in your repair correspondence.
You can find further details and submit your formal complaint using the links provided.