Yes, Hartlepool Council can arrange for you to have an independent advocate to support you in making a complaint or expressing your views. You can ask someone to act as your advocate, which can include friends, family, or professional advocacy services. They can help you communicate with the council, attend meetings, and navigate the complaint process.
Here’s a brief overview of the advocacy support available:
| Support Type | Details |
|---|---|
| Who can be an advocate? | Friends, family, professional advocates (e.g., Citizens Advice Bureau, National Youth Advocacy Service for young people) |
| Role of Advocate | Listen to your views, help you explore options, accompany you to meetings |
| Consent Requirement | The council will only discuss your case with an advocate if you give consent |
If you wish to proceed, make sure you complete the relevant consent form. For more details on how to get assistance, you might want to check the Customer Feedback and Complaints Policy.