To track the status of your report or complaint with Havering Council, you should use the complaints procedure outlined in their policies. Initially, you will receive an acknowledgment of your complaint, and you can expect a response within specific timeframes depending on the complexity of your case.
Here's a summary of the complaint response timelines:
| Stage | Initial Response Time | Further Investigation Time |
|---|---|---|
| Stage 1 | Acknowledge within 5 working days | Full reply within 10 working days (up to 20 if complex) |
| Stage 2 | Response within 20 working days | Review panel decision within 30 working days |
After making a complaint, you'll be kept informed about its progress and any changes in handling. If you want to initiate a complaint or track an existing one, you can use the online complaint form.
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