Yes, you can track the progress of your complaint after submission. Havering Council will keep you informed about any changes and the progress of your complaint, including any delays with explanations.
Here's a summary of the complaint handling process:
| Stage | Action | Timeframe |
|---|---|---|
| Stage 1 | Acknowledge your complaint and contact you | Within 5 working days |
| Full written response | Within 10 working days (may be extended by 10 days for complex cases) | |
| Stage 2 | Request a Stage 2 review if dissatisfied | Formal investigation responds within 20 working days |
| Stage 3 | Request a review panel | Panel held within 30 working days, decision communicated within 15 working days of the panel meeting |
If needed, you can start your complaint through this online form.