If you need to make an urgent complaint related to health and wellbeing or other critical issues, you can call the helpline at 0800 368 5201. Alternatively, for complaints about council services, you can reach out to the appropriate ombudsman.
Here’s a quick overview:
| Type of Complaint | Contact Number | Availability |
|---|---|---|
| Urgent Health/Wellbeing Issues | 0800 368 5201 | Opens at 09:30 AM on weekdays |
| Local Government and Social Care Ombudsman | 0300 061 0614 | Mon-Fri, 8:30 AM to 5:00 PM |
| Housing Ombudsman | 0300 111 3000 | Mon-Fri, 9:15 AM to 5:15 PM |
| Health and Safety Complaints | 01708 434343 | During office hours |
If your concern doesn't relate to urgent health issues, consider contacting the appropriate ombudsman first. You can also use online forms for many complaints; find more details on Havering's complaints page.