To follow up on your complaint, you have specific contact details you can use depending on whether you are in Stage 1 or Stage 2 of the complaint process.
Here are the contact options:
| Stage | Communication Method | Details |
|---|---|---|
| Stage 1 | Reply directly to the email you received with your Stage 1 response, including your complaint case number. | |
| Stage 1 | Post | Write to: Complaints Team, Havering Town Hall, Main Road, Romford RM1 3BB. |
| Stage 2 | Online form | Use the online forms for Adult Social Care or Children's Services to submit your complaint. |
If you have more questions or need further assistance, you might also consider contacting the Local Government and Social Care Ombudsman if you're not satisfied after completing the council's process.