To find your service request number, check the communication you've received related to your request or visit the council's service centre for assistance. If you have a specific payment type, such as leaseholder service charges, your reference number will be on your invoice, usually starting with an "L". For former tenant rent arrears, it starts with an "H" and can be found on your rent statement.
You can easily access the council's services for more help:
| Service Type | Reference Number Format | Where to Find It |
|---|---|---|
| Leaseholder Service Charge | Starts with "L" and 10 characters long | On your service charge invoice |
| Former Tenant Rent Arrears | Starts with "H" and 10 digits | On your rent statement or rent notification letter |
If you need direct support, consider visiting one of the community hubs or customer service centres. You can also reach out online through myAccount.