You'll be updated on the status of your report based on the specifics of your situation. For children's and families feedback, the manager will investigate your concerns and write to you about their findings, promising to respond within 20 working days. They will also acknowledge your report within 5 working days. If you're reporting community tensions, expect a response within 2 working days if you've provided your details.
Here's a summary of the feedback report timelines:
| Type of Report | Acknowledgment Time | Response Time |
|---|---|---|
| Children's and Families | Within 5 working days | Within 20 working days |
| Community Tension | Within 2 working days | Ongoing updates (if details provided) |
If you need to report something specific, make sure to include all necessary details to facilitate the process.