To find out if your report has been received, Hull City Council will acknowledge receipt within 5 working days. You should also receive a full written response to your complaint within 10 working days after that acknowledgment.
Here’s a quick overview:
| Step | Timeline |
|---|---|
| Acknowledgment | Within 5 working days |
| Full response | Within 10 working days after acknowledgment |
If they need more time to respond, they will inform you about the reason and the new expected timeline. For further details or to submit your feedback, you can check out their corporate feedback process online.