Mansfield usually aims to acknowledge a complaint or report quickly and then give a fuller response within a set timescale, depending on what kind of investigation it is.
| Type of case | Usual timescale |
|---|---|
| General customer service response | Acknowledgment within 1 working day; full response within 5 working days |
| Complaints | Acknowledged within 2 working days |
| Formal complaint about council services | Acknowledged within 5 working days; full reply within 10 working days |
| Anti-social behaviour – high category cases | Responded to within 1 working day |
| Anti-social behaviour – medium category cases | Responded to within 5 working days |
| Planning applications | Normally determined within 8 weeks |
| Complex planning proposals (major applications) | Normally determined within 13 weeks |
If you meant a specific type of investigation, like a complaint, ASB case, or planning issue, the timescale above is the one Mansfield gives for that process.