Investigating a noise complaint can vary in duration based on how straightforward the case is. Generally, if the noise is classified as a statutory nuisance, the process to assess and investigate the complaint may be summarized as follows:
| Process | Timeframe |
|---|---|
| Record submission via Noise App | Immediate (up to 5 recordings per day) |
| Review period for initial recordings | Approximately 14 days |
| Notification of case status | Following review, status updated according to findings |
Once enough evidence is gathered, the complaint will be assigned to a Case Officer for further investigation. If initial recordings do not meet the criteria for a statutory nuisance, you will be informed of the reasons why.
It's essential to ensure recordings made through the Noise App are complete to facilitate a smooth investigation process. For more information, you can check the Noise Nuisance page.