Medway asks you to complete a noise nuisance diary first, then submit an online report to the Environmental Protection team and attach your diary records. You’ll need to include your contact details and the address of the property you’re complaining about, because anonymous complaints aren’t investigated.
| What to do | Details | Link |
|---|---|---|
| Start with a noise nuisance diary | Keep a record of the problem before you report it | Download noise nuisance diary |
| Report the noise nuisance | Complete the online form and attach your diary records | Report a noise nuisance |
| What to include | Your address, telephone number, email address, and the address of the property causing the noise | Report a noise nuisance |
Medway also asks you to raise only one enquiry for each noise complaint, as sending multiple reports about the same problem can slow the response. Once submitted, the complaint is passed to Environmental Protection to decide the next step, and they’ll contact you by email or letter if you don’t give an email address.