To track the status of your bus pass renewal in Medway, you should wait for a call or email from the council if they have questions regarding your application. If your renewal application is approved, your new bus pass will be issued within 6 weeks, but it will not be sent until one week before your current pass expires.
Here's a quick overview of the renewal process:
| Step | Details |
|---|---|
| Apply Online | Faster processing, no need to send documents by post. |
| Contact for Support | Call 01634 333 333 for assistance. |
| Processing Time | Typically up to 6 weeks after application. |
| Notification | You'll be contacted if there are questions about your application. |
| Issuance Timing | New pass issued 1 week before the old pass expires. |
If you haven't received an update after six weeks, it might be a good idea to get in touch with them for further assistance. You can renew your bus pass online here.