After Medway Council inspects a reported pothole, they follow a set procedure. The inspection will determine if any safety defects exist, and if so, repairs will be ordered based on urgency. Additionally, if you provided your contact details when reporting the pothole, the council will get back to you regarding the outcome of your report.
Here's a simplified overview of what happens after the inspection:
| Step | Description |
|---|---|
| 1. Assessment | Council staff will assess the reported site for safety defects. |
| 2. Ordering Repairs | Any necessary repairs will be prioritized and ordered. |
| 3. Communication | If contact details were given, the council will respond to inform you of the findings and actions taken. |
| 4. Claims for Damage | If you suffered injury or damage due to the pothole, you can make a claim to Medway Council. |
If you've experienced any issues, consider reporting them directly. You can report a pothole online.