If you don't have one of the required documents when dealing with council services, your personal advisor can assist you. Medway Council emphasizes that they can help you apply for and obtain essential documents like your National Insurance number, passport, or birth certificate.
Here’s a quick overview of support for some key documents:
| Document | What to Do If You Don’t Have It |
|---|---|
| National Insurance Number | Your personal advisor will help you apply for it. |
| Passport | Your personal advisor can assist in applying for and covering costs. |
| Provisional Driving Licence | We will pay for your first licence; the advisor will guide you. |
| Birth Certificate | Your advisor can help you apply for a new one. |
| British Citizenship | Assistance is available for the application. |
| Biometric Residence Permit | Your advisor will help you apply if you’re an unaccompanied asylum seeker. |
It's advisable to maintain communication with your personal advisor, as they are there to guide you through the process of obtaining these important documents.