If you haven't received your hard copy after making a request, you should first allow up to 20 working days for it to arrive. If it still doesn't arrive after this period, you can ask for a review of your request. Here are the steps you can take:
| Step | Action |
|---|---|
| Wait | Allow up to 20 working days for the response. |
| Request a review | If you believe the information was not provided, ask for a review of the decision. Details for this will be included in the response you received. |
| Contact information office | If you’re still not satisfied after the review, you can escalate your complaint to the Information Commissioner’s Office. |
If you have additional questions or need assistance, it's a good idea to reach out to the council directly.