If you find discrepancies in your council tax bill, you should promptly notify Medway Council. You can appeal your bill or report any issues regarding discounts or exemptions by emailing them with the necessary details.
Here’s how you can proceed if your bill seems incorrect:
| Action | Details |
|---|---|
| Email to Appeal | Email ctax@medway.gov.uk with your name, address, account reference number, and an explanation of the discrepancy. Include your payment reference number in the email subject. |
| Continue Payments | Keep paying your Council Tax while your appeal is being considered. |
| Appeal to Valuation Tribunal | If you're unhappy with the council's response or if there's no reply within two months, you can appeal to the Valuation Tribunal. This must be done within two months of their decision. |
For further assistance, you can also check your Council Tax details online.