Yes — Newcastle-under-Lyme can investigate ongoing or repeated noise from a neighbour, including loud music and nuisance at unreasonable hours, and noise from a house party if it’s part of a repeated or continuing problem.
| What Newcastle-under-Lyme says | Details |
|---|---|
| Noise they can investigate | Ongoing/repeated noise affecting your home or business, including neighbourhood noise such as repeated music and DIY at unreasonable hours |
| Noise they usually can’t help with | One-off or infrequent events, reasonable household noise, and noise made by children |
| What to do if the noise is happening now | Call customer services on 01782 717717 between 9:00 a.m. and 3:00 p.m. on a weekday |
| If the noise is not happening right now | Report an issue online |
| Evidence they may ask for | Keep a nuisance diary for 2 to 4 weeks and email it to Environmental_Health@newcastle-staffs.gov.uk |
If the neighbour is a tenant, Newcastle-under-Lyme recommends contacting their landlord first, as they may be able to help sooner. If it’s a one-off house party, they’re less likely to investigate it as noise pollution.