Yes — Newcastle-under-Lyme has options outside the council website. You can call customer services if the noise is happening right now, and the council also says you can contact a neighbour’s landlord before getting in touch with them.
| Service | How to access it | Notes |
|---|---|---|
| Customer services phone line | 01782 717717 | For nuisance happening at the current moment, on a weekday between 9:00 a.m. and 3:00 p.m. |
| Neighbour’s landlord | Contact the landlord directly | Suggested if the neighbour is a tenant, as they may help sooner |
| Email for nuisance diary | Environmental_Health@newcastle-staffs.gov.uk | Used to return your nuisance diary after you’ve already reported the problem |
| Local Government and Social Care Ombudsman | 0300 061 0615 | For complaints after the council has had a fair chance to resolve the issue |
Newcastle-under-Lyme does not offer an out-of-hours noise service. If you’re not being affected right now, the council points you to reporting the issue online from its website.