To check the status of your complaint after it's been escalated to Stage 2, you'll receive an acknowledgment of your escalation request within 5 working days, and you can expect a full response within 20 working days.
Here's a quick summary of the key timings:
| Action | Timeframe |
|---|---|
| Acknowledgment of escalation | Within 5 working days |
| Full response to complaint | Within 20 working days |
If the response time needs to be extended, you will be informed with a clear explanation and new timeframe. For further details, you can refer to the complaints page.