After you submit a report to the Borough Council, you'll receive an acknowledgment within 3 working days. The acknowledgment will include details about your case officer, who will manage your report.
Here's what to expect in summary:
| Step | Details |
|---|---|
| Acknowledgment | Within 3 working days |
| Information provided to you | Case officer details |
| Response to concerns | Only the person who made the report is updated |
If you have concerns about confidentiality or need assistance, it's best to communicate with your parish or ward councillor. For more information on potential outcomes of your report, you might want to refer to the Council's Enforcement Plan.