The council aims to respond to complaints and inquiries within specified timeframes. Here’s a summary based on the available council information:
| Type of Inquiry | Acknowledgment Time | Full Response Time |
|---|---|---|
| General Complaints | Within 5 working days | Within 20 working days |
| Housing Complaints | Within 2 working days | Within 10 working days |
| Planning Applications | Acknowledged within a few days | Decision after 3 weeks of consultation |
| Reporting Planning Enforcement | Acknowledged within 3 working days | N/A (investigation timelines may vary) |
In exceptional cases, responses may take up to 10 additional working days, and the complainant will be informed. It's always good practice to keep track of your complaints or inquiries to follow up if needed. If you need to make a complaint or inquiry, you can find more details on the North Warwickshire Complaints page.