When you submit a complaint to North Warwickshire Council, here's how their response times break down:
| Action | Timescale |
|---|---|
| Acknowledgement of complaint | Within 5 working days |
| Full response to complaint | Within 20 working days |
| Extension for response (in exceptional circumstances) | Maximum additional 10 working days |
In cases where your complaint cannot be addressed within the standard timeframe, the council will inform you with an explanation and a new expected response time. You can find more information on their process by visiting the Complaints page.