What Should I Do If I Have a Complaint About a Service?

If you have a complaint about a service in Oldham, there are specific steps you can follow based on the type of complaint.

General Complaints about Goods or Services

1. Check Advice Guides: Look at the Citizens Advice website for guidance on your rights and how to act.
2. Contact the Consumer Helpline: If you need further assistance, call the Citizens Advice Consumer Helpline at 0808 223 1133.

Complaints about Food Products

If your complaint is regarding food:

1. Return the Product: For non-pre-packed fresh foods, return it to the shop with packaging. For pre-packed items, contact the manufacturer as per the details on the label.
2. Contact the Food Safety Team: If you still have issues, reach out to the Food Safety Team, which can provide further support.

Complaints about Council Services

For complaints related to council services:

• Use the Complaints, Comments, and Compliments form.
• Be aware that the council aims to update you within five working days.

If you remain unsatisfied after the council's response, you can escalate your complaint to the Local Government and Social Care Ombudsman within 12 months of becoming aware of the issue.

Taking these steps should help you address your complaint effectively.