Yes, you can track the status of your reported missed collection by following a specific process. If you've reported a missed household waste or recycling collection, you should leave your bin out for 48 hours while the relevant collection depot investigates. If your bin hasn't been emptied by that time, you're advised to take it back in and present it again on your next scheduled collection day.
Here's a quick overview of the steps:
| Step | Action |
|---|---|
| 1. Report the missed collection | Provide your details via the reporting system or contact Customer Service. |
| 2. Wait 48 hours | Keep the bin out during this time for collection. |
| 3. If not collected | Retrieve your bin and present it on your next scheduled collection day. |
For reporting a missed collection, you can report online here.