To resolve missed bin collections, Preston City Council is actively working to catch up and restore normal service after recent changes. They are implementing additional collections, hiring extra staff, and extending working hours to address the backlog caused by factors outside their control.
| Action | Detail |
|---|---|
| Return Collection | Report the missed collection within two working days for a return. |
| Maintain Bins Out for Collection | Keep bins out; collection should occur as soon as possible. |
| Monitoring and Feedback | Enquiries are monitored; customer service is fully briefed to assist. |
| Communication | Updates and guidance are communicated through various channels. |
The council appreciates residents' patience as they navigate these changes. If you believe your collection was genuinely missed, make sure to report it only once to help streamline the process. You can report a missed bin collection here.