What Should I Do If My Bins Are Not Collected?

AI Summary

If your bins haven't been collected, follow these steps based on Runnymede's guidelines:

  1. Check Visibility: Make sure your bin was visible by 6:00 AM at the agreed collection location and that the lid was shut.
  2. Service Disruptions: Confirm that there are no service disruptions on your collection day.
  3. Leave the Bin Out: If your bin was missed, leave it out until it is collected. The council aims to return within two working days if reported correctly.
  4. Reporting Missed Collections: Report a missed collection after 3 PM on your usual collection day and within 24 hours of that day (or by Monday 5 PM if missed on Friday).

Here's a quick table summarizing important details:

Step Detail
Visibility Check Bin visible by 6:00 AM
Reported After 3 PM on collection day
Reporting Window Within 24 hours (Monday 5 PM if missed Friday)
Aim for Collection Within 2 working days

If you're ready to report the missed collection, you can do so online through the Runnymede Council website: report a missed collection.

Sources

Requests and reports Check your bin collection day Check your bin collection day Household Collections

Related questions

What if my bin is still not collected after two working days? How can I check for service disruptions in my area? Is there a specific form to report a missed collection online? What should I do if my bin is damaged or missing?

More from Runnymede Borough Council

Where should I leave my bins for collection? How can I find out my specific bin collection schedule? What bins do I put out and when? What should I do if I see someone dumping waste? What should I do if I witness fly-tipping?