How Can I Follow Up on My Report If I Don't Hear Back?

AI Summary

If you haven't heard back regarding your report, you can follow up through the complaints procedure. Here’s how you can do that based on Scottish Borders information:

Stage Timeframe Action Taken
Stage One Decision given within 5 working days Resolution of simpler complaints
Stage Two Acknowledgment within 3 working days Response within 20 working days
Post Stage Two If you're not satisfied, you can contact the Scottish Public Services Ombudsman. Further steps if unsatisfied

If you feel that you haven't received a response within these timeframes, it's advisable to get in touch directly. For detailed steps, you can check out the Making Complaints page.

Sources

Making Complaints Complaining about a Councillor Complaining about a Councillor Child protection

Related questions

What information do I need to provide when following up? Can I escalate my issue if I still don't receive a response? How do I contact the Scottish Public Services Ombudsman? What are the common reasons for delays in responses to reports?

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