In St Helens, most working-age people need to claim Universal Credit for help with housing costs. You can only make a new Housing Benefit claim if you live in supported/sheltered accommodation, live in temporary accommodation, or you and your partner have both reached State Pension Credit age.
| Situation | What to claim |
|---|---|
| Working-age household in ordinary rented housing | Universal Credit |
| Living in supported/sheltered accommodation | Housing Benefit, or Universal Credit with rent help via Housing Benefit |
| Living in temporary accommodation | Housing Benefit, or Universal Credit with rent help via Housing Benefit |
| You and your partner have both reached State Pension Credit age | Housing Benefit |
| New Housing Benefit claim in other circumstances | Not allowed; claim Universal Credit instead |
If you’re unsure which applies, the key point is that St Helens normally directs working-age people to Universal Credit, and Housing Benefit is kept for the exceptions above.