You can reach the Stoke-on-Trent council during specific office hours for general enquiries, while emergency services are available 24/7. Here’s a quick look at the available hours:
| Service Type | Contact Hours |
|---|---|
| General Enquiries | Monday - Thursday: 9am - 5pm |
| Friday: 9am - 4:30pm | |
| Closed on weekends and bank holidays | |
| Emergency Control Centre | 24/7 for genuine emergencies |
For emergencies related to health and safety, you can contact the emergency control centre anytime. For general enquiries, it’s best to call during office hours. If you have an immediate issue concerning children or vulnerable adults, specific numbers are available for those situations as well.
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