When you submit a complaint to Stoke's children's social care services, you'll be contacted to confirm receipt of your complaint. Typically, you should receive a full response within ten working days, although more complex complaints may take longer.
Here's a quick overview of the stages and timelines:
| Stage | Timeframe |
|---|---|
| Local Resolution | Contact acknowledgment (immediate) |
| Full reply within ten working days | |
| Notification if longer investigation needed | |
| Independent Investigation | Report usually within 25 working days (up to 65 if complicated) |
| Review Panel | Meeting scheduled if still unresolved |
For further details, you can read more about the complaints process on Stoke's Complaints page.
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