Typically, the council aims to respond to reports or complaints within specific timeframes depending on the nature of the issue. Here's a quick overview of the response times based on available council records:
| Stage | Response Time |
|---|---|
| Stage 1 - Local Resolution | Acknowledged within 5 working days; response within 10 working days |
| Stage 2 - Independent Investigation | Usually within 25 working days; up to 65 working days for complex cases |
| Stage 3 - Review Panel | Varies by case; no specific timeframe listed |
For most straightforward complaints, you can expect a reply within 10 working days. If your complaint is more complex, the council will inform you about any delays and keep you updated. If you need further details or wish to make a complaint, you can do so through their complaints page.
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