The appeal or complaint process in Swindon consists of three stages, each with varying response times. Here’s a breakdown of how long each stage typically takes:
| Stage | Response Time | Additional Notes |
|---|---|---|
| Stage One: Local Resolution | Usually within 10 working days, up to 20 if complex | Complaints acknowledged within 5 working days. |
| Stage Two: Independent Review | Aimed to respond within 25 working days, extensions up to 65 days for complex cases | Must be requested within 20 working days of stage one response. |
| Stage Three: Review Panel | Hearing arranged within 30 working days; recommendations sent within 5 working days after hearing, response from director within 15 working days | Request must be made within 20 working days of stage two response. |
It's important to keep track of these timelines to ensure your complaint moves forward as expected. If you're unsure about any specific details or have additional questions, you can reach out for more information.