Yes, you can track the status of your appeal or complaint in Swindon by following the complaints process. You will receive updates at various stages, especially if you are escalating your complaint through the different stages outlined below:
| Stage | Process Description | Response Timeline |
|---|---|---|
| Stage 1 | Investigation by the relevant manager. | Written response within 10 working days (or up to 20 days for complex cases). |
| Stage 2 | Independent investigation and discussion of complaint. | Response within 25 working days (extensions possible). |
| Stage 3 | Independent panel review if unsatisfied with Stage 2 outcome. | Hearing held within 30 working days; report issued within 5 working days after hearing; authority's response within 15 working days. |
If you're experiencing delays or need to escalate your complaint, you can contact the complaints team directly at customerservicecomplaints@swindon.gov.uk. You can also keep track of your complaint through their complaints process, where updates will be provided along the way. For more detailed information, you can visit the Swindon complaints page.